Inbox ≠ Helpdesk

Hey Demo,

Support emails don't always get missed because people don't care. They get missed because no one saw them. No ticket got created. No assignee got looped in. No system followed up. Just a message quietly sitting in someone's inbox… until it's too late.

If you're using Freshdesk or Gorgias, you can connect your Formspree forms directly to your helpdesk so submissions auto-create tickets with priority, category, and attachments filled in. Issues get routed to the right queue, assigned on arrival, and the requester gets a ticket ID and next steps right away.

No manual forwarding. No "who owns this?" emails 48 hours later. Just clarity, consistency, and accountability, the kind that builds trust.

Here's your gut check before the weekend: What percent of your support emails still lack an owner after 24 hours? If you need help routing tickets to the right queue, read along.

//Cole
Cofounder, Formspree.io

Unsubscribe